Privacy Policy

At Iola Insurance Solutions, we are committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, communicate with us, or use our services.

By accessing our website or services, you agree to the practices described in this policy.

Information We Collect

We may collect different types of information to provide and improve our services.

Personal Information

Information you voluntarily provide, such as your name, phone number, email address, mailing address, and other details submitted through forms, quotes, or service requests.

Communication Data

Information shared when you contact us through phone calls, emails, contact forms, or text messages.

Website Usage Information

Technical data such as IP address, browser type, device information, and website activity collected through cookies or analytics tools to improve user experience.

How We Use Your Information

Your information may be used for the following purposes:

  • Providing insurance quotes and requested services

  • Responding to questions and customer inquiries

  • Communicating policy updates, service notifications, or support messages

  • Sending SMS or email communications you have consented to receive

  • Improving website functionality and performance

  • Meeting legal, regulatory, or compliance requirements

We do not sell, rent, or trade your personal information to third parties.

SMS Communications

If you choose to receive text messages from us:

  • You may receive service-related updates, reminders, quotes, or customer support messages

  • Message frequency may vary

  • Standard message and data rates may apply based on your mobile carrier

  • You may unsubscribe at any time by replying STOP

  • For assistance, reply HELP or contact our support team

Phone numbers and SMS consent data are not shared or used for third-party marketing or promotional purposes.

Cookies and Tracking Technologies

We may use cookies or similar technologies to:

  • Monitor website traffic and usage patterns

  • Understand user preferences and behavior

  • Improve website functionality and performance

You can adjust your browser settings to refuse cookies, though some website features may be limited.

Information Sharing and Disclosure

We only share personal information when necessary to:

  • Deliver services or respond to your requests

  • Comply with legal obligations or regulatory requirements

  • Protect our rights, users, and property

Any service providers or partners we work with are required to maintain the confidentiality and security of your information.

Data Protection and Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to protect your data, no system can guarantee complete security.

Your Rights and Choices

You may have the right to:

  • Access or update your personal information

  • Request removal of your personal data (subject to legal obligations)

  • Opt out of marketing or communication messages

To exercise your rights, please contact us using the details below.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact our support team through our official communication channels.